Operations Engineering Runbooks

These runbooks are designed to provide information and instructions to the Operations Engineering Team when provisioning and supporting tools and services.

Services

What We Don’t Support

Refer to this runbook for a list of services not supported by Operations Engineering, Slack channel contacts, etc to refer users to.

• Not Supported by Operations Engineering

1Password

• Exporting passwords from 1Password
• 1Password User Account Recovery
• Groups and Vaults
• 1Password Chrome extension shortcut conflict
• Users unable to import via the 1Password App
• Recycle Inactive User Accounts
• Alternative ways to share vaults and passwords

Auth0

• Creating an Auth0 Tenant

Certificates

• Manual SSL Certificate Processes
• Respond to expired certificates
• Configuring the Certificate Mappings File

DNS

• Register new gov uk subdomain
• Register new service.gov.uk subdomain
• Register new justice.gov.uk or service.justice.gov.uk subdomain
• Register New Defensive Domain
• Domain Transfers for Non-gov.uk subdomains
• Delegate existing gov.uk subdomain
• Delegate existing service.gov.uk subdomain
• Delegation of subdomains
• Decommissioning Domains
• How to check for domain activity before decommissioning
• How to manually recover deleted DNS records
• How to delete a Hostedzone
• Redirecting Domains
• DNS for services using e-mail

Docker

• Add Docker User (Manual Process)

GitHub

• Adding an SSH Key to GitHub
• How to respond to a low GitHub seats alert
• How to respond to a low Github Actions minutes alert
• Dormant User Process
• Repository Terraform
• Review Organisation PAT Requests

OS Data Hub

• Invite user to OS DataHub
• OS Data Hub API Key Management
• OS Data Hub Team Spaces

PagerDuty

• Add a new Slack channel to a PagerDuty service
• Identify Unused PagerDuty Licences

Renovate

• Renovate

Sentry.io

• Create a Sentry Internal Integration
• Disabling sending errors to a project in Sentry
• Respond to Sentry Usage Alerts

SSO

• Adding SSO to a tool

Internal Processes

• How to be Support
• Incident Log
• Incident Response
• Post-Incident Review Proceses
• Respond to MoJ Organisation Leavers
• Software Procurement Processes
• Working Out of Hours

This page was last reviewed on 28 July 2025. It needs to be reviewed again on 28 January 2026 by the page owner #operations-engineering-alerts .